Last Updated: July 22, 2026

Thank you for shopping at ouraring5. We appreciate your business and want to ensure you have a satisfying experience on our website https://ouraring5.it.com (the “Site”).

If you are not entirely satisfied with your purchase, we are here to help. Please read our policy below regarding refunds, returns, and exchanges.

  1. Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

  1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unworn, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging with all tags, labels, and protective seals intact.
  • You must provide the receipt, invoice, or proof of purchase.
  1. Non-Returnable Items

Certain types of items cannot be returned or refunded. These include:

  • Gift cards.
  • Downloadable software or digital products.
  • Personal care, hygienic, or intimate goods (e.g., swimwear, undergarments).
  • Customized, personalized, or made-to-order products.
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  1. How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to our support team at info@ouraring5.it.com with your order number and the reason for the return.
  2. Approval: If your return is accepted, we will send you a Return Merchandise Authorization (RMA) along with instructions on how and where to send your package.
  3. Ship the Package: Please pack the item securely and ship it back to the address provided in our confirmation email.

Please Note: Items sent back to us without first requesting a return will not be accepted. Unless the return is due to our error (e.g., damaged or incorrect item), you will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.

  1. Refunds and Processing

Once we receive and inspect your returned item, we will process your return:

  • Inspection: We will notify you via email that we have received your returned item and let you know if the refund is approved or rejected based on the condition of the item.
  • Approval and Refund: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (credit card, PayPal, etc.) within 5 to 10 business days.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account or contact your credit card company/bank, as it may take some processing time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at info@ouraring5.it.com.
  1. Damaged or Incorrect Items (Defects)

Please inspect your order upon reception. Contact us immediately at info@ouraring5.it.com if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. In these cases, we will cover all return shipping costs and arrange a replacement or full refund.

  1. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

  1. Contact Us

If you have any questions or need assistance with our Refund and Returns Policy, please reach out to us:

  • Email: info@ouraring5.it.com
  • Contact Page: https://ouraring5.it.com/contact/